Terms and Conditions
This English version is provided for convenience. The German version is legally binding: AGB (Deutsch).
Last updated: Jul 27, 2026
General Terms and Conditions of Conversion Pilot LTD (hereinafter "Agency").
1. Scope
These General Terms and Conditions apply to all contracts between Conversion Pilot LTD (hereinafter "Agency") and its clients for the provision of services in the areas of web design, web development, conversion optimization, SEO, content creation and related consulting services. Deviating terms of the client are not recognized unless the Agency expressly agrees to their validity in writing.
2. Subject matter and scope of services
The specific scope of services is set out in the respective quote or order confirmation. Services not expressly listed are not owed. The Agency provides its services in accordance with the current state of the art and recognized best practices.
3. Client's duty to cooperate
The client shall provide the Agency in good time with all information, content, access credentials and approvals required for the provision of the services. The client shall give feedback and approvals within seven business days. If no response is received within this period, the respective service is deemed approved. Delays attributable to late or incomplete cooperation by the client are borne by the client and may affect the schedule and the fees.
4. Changes and additional services
Changes to or extensions of the agreed scope of services (change requests) require a written agreement (email is sufficient). They are invoiced separately based on actual effort or at the rates agreed in each case. The Agency will inform the client of the expected additional costs before carrying them out.
5. Fees and payment terms
The fees are set out in the quote or order confirmation. Unless otherwise agreed, 50% of the order total is due as a down payment at project start and 50% upon handover or acceptance. In the event of payment default of more than 14 days, the Agency is entitled to suspend further performance until the outstanding amounts have been settled. The client's rights of set-off and retention are excluded to the extent permitted by law.
6. Rights of use
All work protected by copyright (designs, texts, code, concepts, etc.) remains with the Agency until the agreed fees have been paid in full. Upon full payment, the Agency grants the client the rights of use required for the intended use. The Agency reserves a simple, non-exclusive right of use for its own presentation, portfolio and reference purposes. Passing the work on to third parties or granting sublicenses by the client requires the Agency's prior consent.
7. Acceptance
The Agency's services require acceptance by the client. Acceptance may not be refused for purely aesthetic or subjective reasons. Acceptance is deemed to have taken place upon use of the completed services or handover of the access credentials, unless the client reports substantiated defects within seven business days.
8. SEO, rankings and performance
The Agency provides SEO and GEO services in accordance with the current state of the art. No guarantees whatsoever are given for specific search engine rankings, traffic volumes, conversion rates or recommendations by AI systems.
9. Liability
The Agency is liable without limitation only for damage caused by intent and gross negligence and for injury to life, body and health. In cases of slight negligence, liability is limited to the foreseeable damage typical for the contract and to a maximum of the fees agreed for the specific project. Liability for indirect damage, lost profits and consequential damage is excluded to the extent permitted by law. The Agency is not liable for content provided by the client or for services of third parties.
10. Confidentiality
Both parties undertake to keep confidential all confidential information that becomes known to them in the course of the collaboration and not to disclose it to third parties, unless this is necessary for the performance of the contract or required by law.
11. Termination
The contractual relationship may be terminated by either party only extraordinarily for good cause. In the event of termination by the client, the services already rendered, the fees attributable to them and the costs incurred up to that point remain owed. Down payments made will be credited.
12. Final provisions
The laws of the Republic of Cyprus apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is Paphos, Cyprus. Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.